OK I know exactly what the problem is this happened to me until I did it right whoever you paid for your service it was not and I’m sure it was not newsmaxplus.com that is the website that is where you pay for the service nowhere else. Get your money back from whoever you paid never pay for a service on an app. When you pay for them at the Rite location you’ll get a receipt on your email . Once you do that go back to Roku get rid of the app and then bring it back up it’s almost like refreshing yet and then go on Roku site and do all updates to your apps. That will fix it you can also watch it live on the app for Roku this is Roku live. Also watch it on Pluto type in Newsmax and you’ll get it saved in your favorites so it comes up first. Let me know how you do. You can never update anything or fix anything until you’ve actually paid for the service at the Rite location