Forum Discussion

BoomerBoy's avatar
BoomerBoy
Reel Rookie
4 years ago

Up Faith and Family on the Roku channel not on all devices

I recently signed up for a trial version of Up Faith and Family.  The channel immediately showed up on TV with Roku express as Up Faith and Family on the Roku channel.  Great. Then I went to our oth...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

BoomerBoy

Thanks for the post.

The most likely reason you cannot see the Up Faith and Family channel is that the channel does not support your device.

If you have additional questions regarding device availability, please reach out to the channel provider support for further assistance.


Thanks,
Danny

  • rmdeanElkhart's avatar
    rmdeanElkhart
    Reel Rookie
    3 years ago

    I’m having a similar issue, but in reverse. Have signed up for up faith & family app subscription but the Roku channel wants me to sign up again on there. How do I fix this?

    • RokuTakashi's avatar
      RokuTakashi
      Community Moderator
      3 years ago

      Hi rmdeanElkhart,

      Thanks for posting in Roku Community!

      We understand that you're having sign-up issues and would like to help you with this. Kindly follow the steps below to troubleshoot the issue.

      1. Remove The Roku Channel by highlighting it from the channel tile, and pressing the star (*) button. Then select the remove option.
      2. Do a system restart by navigating to Settings > System > System Restart.
      3. Add the channel back by searching for it from the "Streaming Store."

      After performing these steps, kindly check to see if the issue has been resolved. Please provide us with updates, so we can assist you further.

      All the best,
      Kash