Forum Discussion

tony_v's avatar
tony_v
Channel Surfer
3 months ago
Solved

Univision NOW Live Streams not working

Hello,

Last night we started experiencing an issue with Univision NOW Live streams not working.

The shows that are not 'Live' load and play fine.

The Univision NOW android mobile app 'Live' streams work fine.

We've tried to log out of the profile, uninstall the app, and restart the Roku, but we are still experiencing the issue.

We were thinking there may have been a recent update to the Roku app that is causing the issue?

Any help resolving the issue would be greatly appreciated!

app playback
  • RokuJohnB's avatar
    RokuJohnB
    3 months ago

    Hey tony_v,

    Greetings from the Roku Community!

    If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the problem and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Please let us know if there's anything else that we can do to assist you.

    Best,
    The Roku Community Team

34 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    3 months ago

    Hey tony_v,

    Greetings from the Roku Community!

    If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the problem and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

    Please let us know if there's anything else that we can do to assist you.

    Best,
    The Roku Community Team

    • Jasminerose's avatar
      Jasminerose
      Reel Rookie
      3 months ago

      My Roku is having the same problem BUT out Roku TV is fine. I reached out to Univision and they said it was a Roku problem. 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Hey Jasminerose tony_v,

        Thanks for the update!

        We want to investigate your problem with the Univision Now channel since the live stream is not working. Could you share a photo or video clip with us?

        We'll wait for your response.

        Thanks,
        The Roku Community Team

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        3 months ago

        Thanks for keeping us posted, tony_v!

        Just wanted to drop you a line to say that if you are still having trouble or feel like your issue has not been fixed, please let us know. 

        And don't forget, you can always get help at support.roku.com when you need it.

        The Roku Community Team

    • Sahiram31's avatar
      Sahiram31
      Newbie
      2 months ago

      I have been having issues with Univision app for a few days now. It will completely load some times and then all the sudden stop and freeze. I have also tired trouble shooting it any nothing seems to help it.

      • CanasFamily's avatar
        CanasFamily
        Reel Rookie
        2 months ago

        I'm having the same issue. Tried everything that was advised. I  need assistance too.