Forum Discussion

JennBucky93's avatar
JennBucky93
Reel Rookie
2 years ago
Solved

Univision Now App not opening

Hello, I have a roku express and I paid for Univision Now for my parents and they used to be able to watch it just fine. Suddenly a few months ago, when we try to open the app, it goes black and then...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, JennBucky93 

    Thanks for posting, and welcome to the Roku Community.

    We understand the issue you have experienced with your Roku device which does not access the Univision channel properly, while your other Roku TVs are able to open the app flawlessly, and we're here to assist. We recommend updating your Roku Express to the latest software update. To do this, navigate to Settings > System > Software Update > Check Now. 

    For more information, you can visit this support article on How to update the software on your Roku streaming device

    Let us know what you find out, and we'll assist you further.

    Best wishes,
    Kash

RokuCarly's avatar
RokuCarly
Community Moderator
11 months ago

HI, rtc67.

Greetings from the Roku Community!

Thank you for sharing these details with us! We really appreciate it. We’ll pass this along to our team so they can take a closer look at your Roku Ultra.

In addition, it would be a great help for our investigation if you could provide us with a Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

We'll let you know when updates are available. Once again, we appreciate your understanding as we work on this.

Best regards,
Carly

rtc67's avatar
rtc67
Reel Rookie
11 months ago

Data from Tracker ID:

(1) A7-427-756

(2) XD-427-757