Forum Discussion

Cmjbeb's avatar
Cmjbeb
Newbie
6 years ago

Unable to sign into Apple TV app

I have reset the app, uninstalled and reinstalled the Apple TV app and it still will not sign me in. If I choose mobile sign in it says verification failed. If I choose tv sign in it just spins and n...
briancsweet's avatar
briancsweet
Reel Rookie
6 years ago

I have the same problem on a new TCL 4K TV with Roku built in, from Costco. Uninstalling/resetting the app, signing in on mobile and TV fails.  Mobile sign on attempt produces the Verification Failed message, sign on via TV gets the forever spinning wheel.

I recently also bought a Roku Streaming Stick+ and the Apple TV sign in works fine there.

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    6 years ago

    darteaga66 usmarine4c Nsnsnsn 

    Thanks for the post.

    Please be aware that we are currently aware of a possible issue with signing into the Apple TV channel.

    Please send me a PM with the following information:
    -Roku device model number 
    -Roku device serial number 
    -OS system of Roku device (all 3 can be found in Settings > System > About)
    -Channel version and build (found by selecting the channel and pressing the * button).


    Thanks,
    Danny

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      6 years ago

      Hi everyone,

      Thanks for your patience regarding this issue.

      If you are currently experiencing an issue with the Apple TV channel, please now try removing the channel, restarting your device, then adding the channel back again. Please let me know if the issue is resolved for you now.

      Thanks,
      Danny

      • Cdalman's avatar
        Cdalman
        Reel Rookie
        6 years ago

        It worked!  Thank you!

    • Strat123's avatar
      Strat123
      Newbie
      6 years ago

      Model: Roku7104X

      OS info: Roku OS 9.3.0

      Version: 5.0.05R101:6.0.0(roku4-5R101)

      Media Engine: 1.516.2:0.1.26-

      • Nickgabler's avatar
        Nickgabler
        Reel Rookie
        6 years ago

        Still unable to log in:

        7105X

        55S405

        9.3.0 build 4182-30