Forum Discussion
I have a Roku Express on my downstairs Samsung TV and can use Apple TV app just fine. I have a Roku Express on my Insignia Roku TV upstairs and can’t login to the Apple TV app. When using mobile it says verification failure and when signing on thru the TV, the wheel just spins forever. I saw another post about an SD card but mine doesn’t have one that I can tell. I contacted Apple and they told me to contact Roku. On the other post Roku says to contact Apple. I literally just bought this Roku Express so I can watch Apple TV upstairs and it doesn’t work.
- Kris11016 years agoReel Rookie
Same issue. Tried uninstalling, restarting roku and reinstalling app. No luck. No one seems to have an answer
- Kevin126 years agoNewbie
When I try the mobile device it says verification failed before even showing the QR code.
when I enter my Apple ID and PW I only get the spinning wheel.
- Gcheezpuff6 years agoNewbie
Having exact same issue. Have uninstalled and reinstalled and rebooted. Will not let me login to Apple TV which is disappointing because it is one of the reasons I bough the Roku. They need to fix this or I am returning and switching to firestick.
- RokuDanny-R6 years agoRetired Moderator
Cmjbeb Petr_Pancoska Kimfrederi007 Kris1101 Kevin12 Gcheezpuff
Thanks for the information.
Can you please send me a PM with the following information:
-Roku Model and serial number (found in Settings > System > About)
-OS version and build (found in Settings > System > About)
-Channel version and build (found by selecting the channel in the Home screen and pressing *)With this information we will be able to pass it along to the appropriate team to take a closer look into.
Thanks,
Danny- Sheralot5 years agoNewbie
Did anyone ever find a solution? to the ROKU/Apple TV dilemna? Just bought a ROKU TV.. same problem .obviously an interface problem
- citydog6 years agoReel Rookie
Same issue. Very frustrating.