Forum Discussion

gw33's avatar
gw33
Newbie
11 months ago
Solved

Unable to retrieve TBN channel. I have changed Roku password twice, deleted and added TBN app twice

Lost access to TBN channel.  Network connection reset.  Software updated.  System restarted.

No resolution to ticket # 10114108 after seeral agent assist calls.

  • RokuERey's avatar
    RokuERey
    11 months ago

    Hi gw33,

    We appreciate you for reaching us here in the Roku Community!

    If you are experiencing channel authentication issues, it is best to report this to the channel provider directly. If basic troubleshooting steps do not resolve the issue, the channel team may need to update the channel to address the problem. It's important to note that Roku only hosts the channels provided on the platform.

    You can contact them here at TBN+ Customer Support.

    Best regards,
    Rey

1 Reply

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    11 months ago

    Hi gw33,

    We appreciate you for reaching us here in the Roku Community!

    If you are experiencing channel authentication issues, it is best to report this to the channel provider directly. If basic troubleshooting steps do not resolve the issue, the channel team may need to update the channel to address the problem. It's important to note that Roku only hosts the channels provided on the platform.

    You can contact them here at TBN+ Customer Support.

    Best regards,
    Rey