Forum Discussion

mvc's avatar
mvc
Binge Watcher
3 years ago
Solved

Unable to login to Max on Roku after HBO Max changed

Cannot log in to Max (formerly HBO Max) via Roku app anymore. TV screen says to "update" to Max but there's no QR code to scan or any way to login to Max from the TV. I canceled the HBO Max subscript...
  • mvc's avatar
    mvc
    3 years ago

    Unable to delete the original post. I was able to login to MAX after midnight. Apparently it wasn't functional until after midnight of May 23.

  • Mzmelr's avatar
    Mzmelr
    3 years ago
    I got this from another user  it worked for me:
     

    I chose login with a QR code/Provider, which puts a QR code and a 6 digit code on the screen. If you scan the code, it asks you to choose your provider, which if you're like me and have an account with HBO directly, is useless.

    HOWEVER, if you SKIP the QR code, go directly max.com/login on your computer and enter the 6 digit numerical code, you can then sign in on your browser and it should log you in to the Roku app.

    Hope this helps.

Mac11209's avatar
Mac11209
Channel Surfer
3 years ago

its june 27 and even though roku did an update which appeared to include Max, still being told I need a 10 digit password. 🙄

 

Mac11209's avatar
Mac11209
Channel Surfer
3 years ago

its June 28 and Max on the roku tv is still asking for 10 character password. I have my subscription thru apple so suggested work arounds are not relevant. As I said in my first post, I am able to login on my ipad, iphone, apple tv 4ks with no problem. 

 

smh

  • RokuAnjelie's avatar
    RokuAnjelie
    Community Moderator
    3 years ago

    Hi Mac11209, 

    Thank you for posting here in the Roku Community.

    We recognize that the problem persists despite the troubleshooting measures taken, and we value the steps taken to fix it. The best way to learn more and fix the problem is to get in touch with the channel provider's support directly because the issue only affects this channel across various platforms. The majority of channels are created and managed now by the channel providers.

    Thanks,

    Anjelie

  • Mac11209's avatar
    Mac11209
    Channel Surfer
    3 years ago

    ** actual work around = when signing in, click on forgot password and put in a 10 character new one when you receive email.

    roku is only device that didnt allow ppl who had previous hbomax acct to keep their existing password.