Forum Discussion

JeffOnWire's avatar
JeffOnWire
Channel Surfer
2 years ago
Solved

Unable to Log In to Paramount+

In my Roku I have two channels, Paramount+ on Roku, and Paramount+

I have a Paramount+ subscription independent of Roku.

When I open the Paramount+ channel I do not have an option to sign in, there is only an option to create a new account. I cannot create a new account because my email address is already used for an existing account.

When I am in Paramount+ on Roku channel and watching a Gentleman in Moscow, I can only watch one episode. Trying to watch episode 2 I must sign up for a trial subscription to Paramount+. I cannot sign up for a trial subscription because I already have a subscription, but there is no way to enter my my subscription information and login.

How can I watch the remaining episodes of A Gentleman in Moscow?

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Welcome to the Roku community, JeffOnWire backsoregirl! 

    We understand that you are experiencing issues with your Paramount Plus channel and we are here to assist you.

    Please be informed that if you have subscribed to the channel directly through Roku, your credentials can only be used on the Roku platform or Roku devices and TVs. It is important to check that the email address on your Roku device matches the email address you used to subscribe to the channel.

    We highly recommend following the steps below to see if they can solve the issue:

    1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address. 
    2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
    3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
    4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

    If you're still experiencing the issue, we recommend contacting the channel partner for further assistance using this link: Paramount Customer support.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Thanks,
    Jharra

  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi JeffOnWire,

    Thanks for posting in the Roku Community!

    We understand that you need assistance with removing a channel on your Roku. We're happy to assist.

    Removing channels from within your channel lineup:
     
    1. Press the Home button on your Roku remote.
    2. Move to the right and highlight the channel you wish to remove.
    3. Press the Star button on your remote to open the options menu.
    4. Select Remove channel and confirm when prompted.

    For more ways to remove a channel on your Roku, you can refer to this support article on how to remove a channel on your Roku streaming device.

    We hope this helps. Let us know if you need further assistance.

    Regards,
    Janadee

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    When I launch the Paramount+ app (not Paramount+ on The Roku Channel which is a different thing) I see this:

     

    If you're seeing something different,

    1. What is the "Model" of your Roku device displayed under Settings->System->About?
    2. What's the "Software version" displayed under Settings->System->About?
    3. What is the version of the Paramout+ app (highlight the icon on your Home Screen and press * on your remote)?
    4. Where are you located?
    5. Have you ever subscribed to Paramount+ through Roku?
    • RokuJharra-Q's avatar
      RokuJharra-Q
      Community Moderator
      2 years ago

      Welcome to the Roku community, JeffOnWire backsoregirl! 

      We understand that you are experiencing issues with your Paramount Plus channel and we are here to assist you.

      Please be informed that if you have subscribed to the channel directly through Roku, your credentials can only be used on the Roku platform or Roku devices and TVs. It is important to check that the email address on your Roku device matches the email address you used to subscribe to the channel.

      We highly recommend following the steps below to see if they can solve the issue:

      1. Press Home on your Roku remote Scroll > Settings > System > About to check your email address. 
      2. Remove the channel. Highlight the channel tile on your home screen and press (*) to open the Options menu. Select remove channel and confirm.
      3. Restart your Roku device. Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System restart.
      4. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

      If you're still experiencing the issue, we recommend contacting the channel partner for further assistance using this link: Paramount Customer support.

      We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

      Thanks,
      Jharra

      • JeffOnWire's avatar
        JeffOnWire
        Channel Surfer
        2 years ago

        Hi there,

        Thanks for the advice. Sorry it's taken me some time to follow your instructions. Unfortunately I am unable to remove the Paramount+ channels from my Roku. After I press the * I have no option to remove. I'll attempt to add some photos. How can I remove these channels from my Roku and continue your instructions?