Forum Discussion

AW8's avatar
AW8
Reel Rookie
11 months ago
Solved

Unable to load any videos when streaming Disney Plus

Bought a new tv last week (Polaroid Roku 50”) all apps working except Disney+. The app opens and signs me in as normal but when I choose something to watch it won’t load. Disney is working fine on ot...
app playback
  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    11 months ago

    Hi Community Users,

    We’re happy to report that this issue has been resolved for most users!

    If you're still experiencing the problem, please feel free to start a new thread, and we'll continue to assist you. 
    We’ll be closing this discussion now and marking it as solved. A big thank you to everyone who reported this and for your patience as we worked through it!

    Happy Streaming! 💜
    The Roku Community Team

Saumya's avatar
Saumya
Newbie
11 months ago

Model: PR50U3421SKB (G870X - Roku TV)

Serial number: X019005UKMHP

Device ID: S0XWH47UKMHP

Software version: 14.1.4 Build 6100-GJ

Tracker ID: HP-476-461

Channel version: 1.47 build: 2024111200

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
11 months ago

Hi, Saumya.

Thanks for sharing this here in the Roku Community!

Thank you for providing the necessary information for this investigation. We will ensure it is forwarded to the appropriate team.

We'll keep you posted. Stay Tuned!

All the best,
Emman

  • JRA99's avatar
    JRA99
    Newbie
    11 months ago

    Same problem woth mine also...

    Model: PR50U3421SKB (G870X - Roku TV)

    Serial number: X01900V7EPE2

    Device ID: S0XWH477EPE2

    Software version: 14.1

    Disney Plus - Version 1.47, Build 2024111200

     

    • Davebuk87's avatar
      Davebuk87
      Newbie
      11 months ago