Forum Discussion

Castle_Romeo's avatar
Castle_Romeo
Binge Watcher
3 years ago

Unable to enter activation code for XFINITY & CBS App

Hello,
I have a Roku Ultra and Xfinity Comcast as a cable provider and I have been having serious issues with the activation process. EVERY TIME I enter the code displayed on my Roku Ultra in cbs.com/tv/roku/ and I select Xfinity as my provider the activation does NOT WORK. I am redirected back to cbs.com/tv/roku/

THIS IS VERY FRUSTRATING!!!! I have been TRYING to do this for the past 3 hours!!

Some support would be nice.

7 Replies

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  • Castle_Romeo's avatar
    Castle_Romeo
    Binge Watcher
    3 years ago

    I should add that I'm being prompted to sign in EVERY 3-4  HOURS!!! I am automatically signed out even thou I DISABLED the screensaver and battery saver in which case, I have to reactivate my Roku again and again and again!!

    • Down8's avatar
      Down8
      Channel Surfer
      3 years ago

      This is happening for NBC, and ABC-related channels as well. Seems to be an Xfinity issue.

       

      Help?

       

      Thanks.

      • TheHawk's avatar
        TheHawk
        Newbie
        3 years ago

        Our Xfinity Stream app just dropped us and now we can't sign in - we enter the activation code and it comes back with a message that "it couldn't connect - try again later" -  it is now going on 3 or 4 hours and there has been no change.  Went to Xfinity store to check on things - they said they had no control over the app and didn't know what was wrong -  really frustrating

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      3 years ago

      Hi Community users,

      Thanks for posting in the Roku Community about the issue with activating your channel.

      If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

      Please let us know if there is anything else we can do to help you.

      Best regards,

      John

      • Germie29's avatar
        Germie29
        Newbie
        3 years ago

        I am now having this issue with all the channels I activate thru Xfinity  NBCNews ABC FoxSport. Hallmark to name just a few. lf the channel signed me out (why do they automatically sign out??) I can no longer activate. I just keep getting the message that the activation code is expired or invalid. Makes my Roku pretty useless! Is this Roku or Xfinity issue?

  • rharper2147's avatar
    rharper2147
    Newbie
    3 years ago

    I'm having the same issue.  The xfinity stream app works on my android phone, but does not on my Roku device.  I've tried the activation code numerous times without any luck.

    Hopefully Roku has a solution?

    Help!

    Randy