Hello, As of today, I am unable to add any channels. I've tried 5-6. I can watch my existing channels, but can't add any new ones. I have the Roku Ultra, Model 4800X. I've tried a system reset and unplugging the device from the power source and plugging it back in, but no changes. Any suggestions from anyone would be much appreciated.
I am having the same problem with a Roku Premiere+ (4630 series) running software version 10.0.0 build 4209-29.
hgc159 any luck?
The roku will not add any channel. I was trying to solve another problem with authenticating a channel, and removed it. I rebooted, and not only could I not add the one I removed, but I couldn't remove any channels. There is no error. The display says "Adding Channel", and it just spins. Forever.
Yea, I spoke to Roku Customer (No) Support. We spent almost an hour on the phone and got nowhere. The rep blamed it on a technical issue, so she was going to have to send me over to IT support. There I was told I would receive a call the following day with a solution. A week goes by and no word from them. In the meantime I was able to add channels via the Roku Channel Store online. After about 10 days the problem resolved itself and I haven't had any issues since. I've purchased a Fire TV Stick and have been impressed. The wife still prefers the Roku, so we are keeping both for now.
Are you getting an error message of some sort, or are the additions simply not appearing on the 4800? Any chance you are not in the US and trying to add channels that are not available in your location?
I was having the same problem but when I went into the ROKU Settings the next day and did update the channels were added at that time. only the channels that I tried to add the day before. have no idea why.
