Forum Discussion

woody17's avatar
woody17
Newbie
2 years ago
Solved

Ultra overheating message

I got the overheating message a few months ago and followed the instructions on the help page. I moved the player. I built a small, ventilated stand and no problems until now. Same message is once ag...
app playback
  • RokuERey's avatar
    RokuERey
    2 years ago

    Hi woody17,

    Thanks for sharing your issue here in The Roku Community!

    We appreciate you bringing this to our attention. Know that we a here to help you with this issue.
    Thank you for trying to fix the issue by troubleshooting it, and I can see that this unit is still supported. We can still do another troubleshooting by doing a factory reset if you haven't tried it yet.

    You can follow the steps here: How do I factory reset my Roku® streaming device?

    Please let us know how it goes.

    Regards,
    Rey

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi woody17,

Thanks for sharing your issue here in The Roku Community!

We appreciate you bringing this to our attention. Know that we a here to help you with this issue.
Thank you for trying to fix the issue by troubleshooting it, and I can see that this unit is still supported. We can still do another troubleshooting by doing a factory reset if you haven't tried it yet.

You can follow the steps here: How do I factory reset my Roku® streaming device?

Please let us know how it goes.

Regards,
Rey