Forum Discussion

kssupermex2020's avatar
kssupermex2020
Binge Watcher
3 months ago

Ultra crashing and more 2025

I have an Roku Ultra, 1 4k express, 2 TCL Roku tvs... All for the last 6 months have been having problems, restarting in the middle of a show, game whatever... I live in two different cities and have done everything except factory resets... What is going on in 2025? The Ultra 4802X, software version 14.5.4 just updated on 3/27/25 and is really giving me fits... Just restarts anytime it wants. Is there a bug in latest software? TCL tv's are junk, but do the same thing , but in a different city. All Rokus are checked daily for updates, I have cleared cached, unplugged, reset routers a millions times, unplugged... What is going on with a once reliable ROKU setup?

app playback

12 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Hey, kssupermex2020.

    Thanks for reporting this!

    You mentioned you have tried clearing the cache on the Roku devices, do you mean restarting it? 

    Still, crashing? Help us investigate by providing the details below:

    • Device ID and Serial Number (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times then press Back button five times)

    Please keep us posted!

    Roku Community Team

    • kssupermex2020's avatar
      kssupermex2020
      Binge Watcher
      3 months ago

      Used online method of using remote to clear cache, also reset routers at different locations routinely and manually checked software updates daily. When I leave down for 4 days I actually unplug power to Ultra due to in the past when I owned Ultras, they seem to get a little warm, and if I do not use them for days, I figured it best to be safe. When I do power up, I check for updates ASAP. My Ultra is hardwired and runs HDMI to TV, power is directly into an outlet for Roku. 

      ROKU has restarted 3 x in last 2 days, so frustrating when in middle of a game and last few seconds..."what timing it has"!!!

      Device ID: SODA24279U89

      ID: 89-127-720

       

      THANK YOU

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        3 months ago

        Thanks for the details, kssupermex2020!

        We’ve shared this with the team to look into it some more. Thanks again for your help with this!

        Please stay tuned for more updates!

        Roku Community Team