Forum Discussion

Jessical6719's avatar
Jessical6719
Reel Rookie
2 years ago
Solved

Tubi not loading on screen

I just started having this problem now. The tubi channel wont load, i deleted the app, rebooted, re install the app same issue, stuck on loading page. 

app login
  • RokuJanadeeK's avatar
    RokuJanadeeK
    2 years ago

    Hi Jessical6719 and Chefdryden,

    Thank you for reporting this issue on the Roku Community!

    We understand that you are having issues streaming the Tubi channel, and we appreciate the troubleshooting steps you have taken.

    We would recommend the correct troubleshooting sequence below:
    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    If the issue persists, we highly suggest that you contact Tubi Support, as they may know about this issue. Further, they are the best person who could address this playback concern, as this issue may need an update from them in order to function properly on the Roku platform.

    Let us know if you have further inquiries.

    All the best,
    Janadee

2 Replies

  • Chefdryden's avatar
    Chefdryden
    Newbie
    2 years ago

    Tubi won’t load. It just sits on the logo page. I’ve tried restarting my tv but it remains the same. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Jessical6719 and Chefdryden,

      Thank you for reporting this issue on the Roku Community!

      We understand that you are having issues streaming the Tubi channel, and we appreciate the troubleshooting steps you have taken.

      We would recommend the correct troubleshooting sequence below:
      1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
      2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
      3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

      If the issue persists, we highly suggest that you contact Tubi Support, as they may know about this issue. Further, they are the best person who could address this playback concern, as this issue may need an update from them in order to function properly on the Roku platform.

      Let us know if you have further inquiries.

      All the best,
      Janadee