Forum Discussion

tubidoesnotwork's avatar
tubidoesnotwork
Newbie
3 years ago

Tubi drops streaming after a few moments:

I had an old Roku3, but I decided it was time to upgrade to Roku Ultra (2022/4800.)  My TV is old school HD, automatic mode is 1080 always.  I watch a lot of old stuff, SD, like series Galaxy Express 999.  Network connection is Ethernet.  Internet is fiber, 100 Mb, regularly checks in Roku speed test at 93 Mb.  After a few seconds the Tubi stream drops the video.  All other channels work fine.  Some days Tubi works, but the next day it does not.  When Tubi doesn't work, almost nothing on Tubi works.  This includes previews and the advertisements, but oddly not the menu attract videos.  I can watch the exact same GE999 episode on Pluto just fine.  I can use the same Tubi account and time index serially on the same network on a non-Roku device and the same content works just fine.  Maybe using another streaming device is my workaround, but that doesn't help Roku's advertising revenue sharing.  Does this happen to anyone else?  Any ideas?  This is getting annoying.  Thanks.

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  • All47verses's avatar
    All47verses
    Binge Watcher
    2 years ago

    This was happening to me on one TV but not the rest. The solution for me was to go to Settings>System>Control other devices and UNCHECK "1-touch play". That fixed it. Some older TVs do strange things with CEC, and I guess the Tubi app has trouble with them.

    Hope this helps!

    • gliseren's avatar
      gliseren
      Newbie
      2 years ago

      This was happening to me on one TV but not the rest. The solution for me was to go to Settings>System>Control other devices and UNCHECK "1-touch play". That fixed it. Some older TVs do strange things with CEC, and I guess the Tubi app has trouble with them.

      Hope this helps!


      Great! This finally got it to work. Thanks!

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    3 years ago

    When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to get its latest version may fix the problem, so that is the first thing I would try. Remove/reinstall procedure:

    1. Highlight channel on home screen.
    2. Press * key on the Roku remote and choose Remove channel option.
      [Note: If this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. Click this and follow the prompts to cancel your subscription. Now the "Remove channel" option will be shown and you can proceed to remove the channel. (Your subscription will continue to run for the rest of the prepaid subscription period, but will no longer auto-renew at that point. After re-installing the channel you can reinstate your subscription to restore its auto-renewal if you like.)]
      This will remove the channel from ALL Rokus linked to this Roku account.
    3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
      Restart the Roku to clear its memory. Depending on your Roku model and Roku version number you'll find the System restart option under either Settings > System > Power or under Settings > System. Repeat on any additional Rokus linked to this Roku account.
    4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

      Notes:
      • The channel will be added to the END of each Roku's channel grid.
      • The Roku on which you performed the reinstall should get the installation immediately.  On other Rokus linked to this Roku account you may need to force an update to get immediate installation via Settings > System > System update.  Otherwise, it should be installed when each Roku does its daily check for updates.
      • If channel requires a login, you may need to log in anew.

    If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.