Forum Discussion

AWDragon's avatar
AWDragon
Reel Rookie
3 years ago
Solved

TSN live streams not working on Roku

I am logged into my Bell Fibe TV account provider and i cannot watch live channels from TSN. I contacted their helpdesk and they have escalated to Level 2 and opened a support ticket but it has been ...
  • RokuCarly's avatar
    RokuCarly
    3 years ago

    Welcome, and thank you for posting here in the Roku Community, AWDragon!

    We highly appreciate all of the troubleshooting steps you have taken. Since this is an isolated case with the TSN Live TV app on your Roku streaming device, and you have mentioned communicating with them regarding this matter, we highly recommend continuing to do so as they are the ones who created, maintained, and updated their app on the Roku streaming platform. It may be working on other streaming platforms, but please be aware that the app itself has a different build/version on different platforms. 

    Furthermore, you can try to update the app by highlighting the channel tile on your Home screen, pressing the star* button on your remote, and selecting "update the app."

    Feel free to let us know if there's anything else you'd want us to address, and we'd be more than happy to listen and take appropriate action, as your satisfaction and convenience are what we aim for.

    Kind regards,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
3 years ago

Welcome, and thank you for posting here in the Roku Community, AWDragon!

We highly appreciate all of the troubleshooting steps you have taken. Since this is an isolated case with the TSN Live TV app on your Roku streaming device, and you have mentioned communicating with them regarding this matter, we highly recommend continuing to do so as they are the ones who created, maintained, and updated their app on the Roku streaming platform. It may be working on other streaming platforms, but please be aware that the app itself has a different build/version on different platforms. 

Furthermore, you can try to update the app by highlighting the channel tile on your Home screen, pressing the star* button on your remote, and selecting "update the app."

Feel free to let us know if there's anything else you'd want us to address, and we'd be more than happy to listen and take appropriate action, as your satisfaction and convenience are what we aim for.

Kind regards,
Carly

dubon07's avatar
dubon07
Newbie
2 years ago

I'm having the exact same issue. Any solution for this yet????