Forum Discussion

Acarta's avatar
Acarta
Channel Surfer
2 years ago
Solved

TiLingo TV Premium not working

I just purchased the TILINGO TV PREMIUM app for $20.99 8/27/2024 and it doesn’t work. I have a Phillips Android Tv and every time I open the app on the Roku Ultra 4660RW device, there’s nothing but a...
app playback
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, Community users.

    Thanks for posting here in the Roku Community.

    We understand the issue you have encountered with the TiLingo TV Premium on your Roku device, and we're here to help. We suggest performing the troubleshooting steps below to address the issue. Kindly follow the instructions below:

    1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
    2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
    3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
    4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support
    If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue. They can provide a workaround or there might be a need to update their app on the Roku platform since most channels on the Roku platform are designed and maintained by the channel providers themselves.
     
    We hope you find this information useful, and feel free to reach out to us anytime if you need further assitance.
     
    Best wishes,
    Kash
makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

Acarta-

You've restarted your Roku but have you tried reinstalling the TiLingo app?

Remove/reinstall procedure:

  1. Highlight channel on home screen.

  2. Press * key on the Roku remote and choose Remove channel option.  This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.

  3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
    Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System. Repeat on any additional Rokus linked to this Roku account.

    [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]

  4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.

 

  • Epedwards's avatar
    Epedwards
    Channel Surfer
    4 months ago

    I tried this solution as suggested (deleting the App, restart, adding the app again, paid $15.99 again)... all I got was two charges to my credit card and a black screen with a little spinner stuck at 6%. THIS APP DOES NOT WORK... but it sure was a smooth scam for robbing me of $32!

    "A fool and his money are soon parted"... today I am that fool with the TLingo Japan TV app on ROKU.