The Roku channel won't load after the update

nksaunders4​ 

Try unplugging the power on your Roku for 60 seconds to reset the cache and see if that helps.

Hinksaunders4​,

Appreciate you letting us know about this concern!

We appreciate the troubleshooting steps you have taken so far and will be more than happy to assist you further.

Can you please provide the following information?

• Roku device model, serial number, device ID, and OS version. (This can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• App build version (This can be found by selecting the app on the Home screen and pressing the * button).
• Could you provide us with a photo or video clip?

Looking forward to hearing from you soon.

Thanks,
Roku Community Team

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