Forum Discussion

jen-B's avatar
jen-B
Channel Surfer
2 years ago
Solved

The Roku Channel on Firestick won’t play any shows

As suggested, I am posting a new post regarding this issue as the issue still persists on my Firestick after attempting to reset it (and resetting the modem as well).

When speaking with Amazon, they claim that the Roku Channel cannot play on a Firestick (even though it is in the available applications and downloadable.) 

Thank you,

-jenB

app playback
  • RokuJechealR's avatar
    RokuJechealR
    11 months ago

    Hi Zoojem

    Thanks for the first post to the Roku Community!

    We understand you are having trouble with the Roku Channel on your Firestick device. Also, thanks for the steps you took to resolve the issue.

    Did you restart your Roku device before reinstalling the channel? That step is crucial when troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we recommend giving it a shot once again. We also suggest restarting from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step) > System restart.

    To verify, are you being prompted with an error message? If you see something different, please let us know what you see.

    We look forward to hearing from you and looking closely into this issue.

    All the best,
    Chel

15 Replies

  • Basti's avatar
    Basti
    Reel Rookie
    4 months ago

    If the Roku Channel on Firestick is not playing any shows, try these steps:

    1. Open Settings and check your internet connection. Restart your modem or router if needed.

    2. Go to Settings, then Applications, then Manage Installed Applications. Select Roku Channel and clear cache and data.

    3. Force stop the Roku Channel from the same menu, then restart your Firestick from the My Fire TV section in Settings.

    4. Update both Firestick and the Roku Channel app. Check for updates in the About section under My Fire TV and in the Amazon App Store.

    5. Uninstall the Roku Channel from Manage Installed Applications, restart Firestick, then reinstall it from the Amazon App Store.

    6. If Amazon is restricting access, try using a VPN to bypass regional limitations.

    If the issue persists, Roku Channel might not be fully supported on Firestick anymore. Let me know if any of these steps help.

  • RokuArjiemar's avatar
    RokuArjiemar
    Retired Moderator
    2 years ago

    Hello! jen-B,

    We appreciate your post here in the Roku Community!

    Thank you for sharing the troubleshooting steps you've taken so far with your Amazon Firestick. We appreciate your efforts and will pass them along to the appropriate Roku team.

    Please let us know if there's anything else we can help you with.

    Regards,
    Arjiemar

  • blopez1212's avatar
    blopez1212
    Newbie
    11 months ago

    Roku streaming not working on 3 firestick. They worked fine before but not now.   I deleted and reinstall but it was to no avail.  it happens on all 3 firestick.. I updated firestick, I restared Firestick, still no good    what is happeing    

    • Greparm's avatar
      Greparm
      Newbie
      11 months ago

      None of the apps on my Roku arr working either. I am getting server and network connectivity error messages

      • Zoojem's avatar
        Zoojem
        Reel Rookie
        11 months ago

        Same.  I haven't been able to get any content to play for three days.  I can access app and can see shows and episode options, but nothing will play.  TwodifferentFiresticks on2 different TVs.  Uninstalled and re downloaded app.  Restarted my Wi-Fi several times. Restarted Firestick.  Cleared caches, etc.  All other apps work.

    • RokuJechealR's avatar
      RokuJechealR
      Retired Moderator
      11 months ago

      Hi blopez1212,

      Welcome to the Roku Community!

      We appreciate you letting us know about the issue you are experiencing with the Roku Channel on your Firestick. Thanks for the steps you took to fix the issue. 

      We'd like to know more about your issue. Can you please provide more details so we can assist you further?

      • Does the issue only occur on The Roku Channel or all channels on your device?
      • Are you encountering any error codes or messages?
      • Did you restart your device before reinstalling the channel? That step is crucial when troubleshooting. If you haven't tried the suggested order (remove > restart > reinstall), we recommend giving it a shot again.

      For troubleshooting purposes, try connecting your device to an alternative network, such as a mobile hotspot, and then try again to see if that reproduces the same issue.

      Please keep us posted on what you find out.

      All the best,
      Chel

  • Zoojem's avatar
    Zoojem
    Reel Rookie
    11 months ago

    That's not accurate.  I've been using the Roku app on my Firestick for at least 2 years without issue until last week.  As it is, even though I did not get an actual working solution from here, my app started working again this morning.  I'm gonna chalk it up to the IT disruption we had and call it a day.

  • Chriswilky1's avatar
    Chriswilky1
    Reel Rookie
    2 months ago

    If you have a VPN, disable it for the app. Or simply disconnect vpn and then try it. That could be the fix for you. It was for me. Hope this helps.