Forum Discussion

kitamomm's avatar
kitamomm
Channel Surfer
2 years ago
Solved

The Chosen App won't update from version 2.1 to 2.6.1

I have a Roku TV and a tv with a Roku stick that neither will update "The Chosen" app from version 2.1 to version 2.6.1. When I check for updates it says they ARE up to date. The app looks updated but it will not play anything below the GIFTS from the tabs on the left side of the screen, when you try to go beyond it throws you out back to the ROKU home screen. It livestreamed fine last night Season 4 ep 1, but now it will not re-play it or let you watch any previous seasons. The answer is not go watch it on Youtube.

app playback
  • Chsgt's avatar
    Chsgt
    11 months ago

    I've been emailing the Chosen app personnel.  We finally figured out why it wouldn't work on my TV.  I have a 4K TV (new as my old TV was not 4K and worked with Season 4).  The problem was with the Display Type in the ROKU settings.  I set it back to 1080P and now it works perfectly.  I guess I need to update my ROKU stick as mine is old and doesn't support 4K.

    So, if anyone is having trouble watching Season 4 of The Chosen, I suggest looking into the Display Type setting on their ROKU device.  Maybe it will help.

    My version of The Chosen app is 2.11 (maybe 2.1.1) and it works.  Hope this helps someone.

     

12 Replies

  • SueRTNSoul's avatar
    SueRTNSoul
    Reel Rookie
    2 years ago

    When is ROKU going to update The Chosen App for unlocking Season 4 Episodes!

    The Chosen Logo of Three Fishes should be showing.  Have deleted and re-installed and is still not showing the most current update of The Chosen App!

    • renojim's avatar
      renojim
      Community Streaming Expert
      2 years ago

      SueRTNSoul, Roku has absolutely nothing to do with The Chosen app or the vast majority of apps on the Roku platform.  I'm really starting to doubt the competency of the developer of the app.

      • SueRTNSoul's avatar
        SueRTNSoul
        Reel Rookie
        2 years ago

        If ROKU has nothing to do with it than why do they offer apps?  

        They offer the app which allows for prior seasons, etc.   There is an updated version to The Chosen App that needs to be uploaded to the ROKU Streaming Service, so yes,, they should have something to do with it if they make money from developers!  If not, why would we need ROKU Streaming!  There has to be a link to The Chosen App or anyother Apps for updating versions that are available by the Developers.  If you are not a ROKU employee, then why are you responding to my question. 

  • Cafe-TV's avatar
    Cafe-TV
    Newbie
    2 years ago

    I had all of these problems on my ROKU. Here was my fix-

    • The Chosen App on my phone required a username having both an _ and a - somewhere in the username. So I set that up plus a password.
    • I finally figured out that once you place get the app on ROKU, ROKU wants your email in the username, and then your Chosen password.

    So I removed The Chosen app from Roku, reinstalled it, & signed in with my email + my Chosen password, and all of the problems went away. It has been working perfectly since.

    • fyb3roptik's avatar
      fyb3roptik
      Roku Guru
      2 years ago

      By default Roku forces us to prompt you to use the email for your Roku account. If you hit the back button you can enter either username or email and then the password