Forum Discussion

kitamomm's avatar
kitamomm
Channel Surfer
2 years ago
Solved

The Chosen App won't update from version 2.1 to 2.6.1

I have a Roku TV and a tv with a Roku stick that neither will update "The Chosen" app from version 2.1 to version 2.6.1. When I check for updates it says they ARE up to date. The app looks updated bu...
app playback
  • Chsgt's avatar
    Chsgt
    2 years ago

    I've been emailing the Chosen app personnel.  We finally figured out why it wouldn't work on my TV.  I have a 4K TV (new as my old TV was not 4K and worked with Season 4).  The problem was with the Display Type in the ROKU settings.  I set it back to 1080P and now it works perfectly.  I guess I need to update my ROKU stick as mine is old and doesn't support 4K.

    So, if anyone is having trouble watching Season 4 of The Chosen, I suggest looking into the Display Type setting on their ROKU device.  Maybe it will help.

    My version of The Chosen app is 2.11 (maybe 2.1.1) and it works.  Hope this helps someone.

     

SueRTNSoul's avatar
SueRTNSoul
Reel Rookie
2 years ago

When is ROKU going to update The Chosen App for unlocking Season 4 Episodes!

The Chosen Logo of Three Fishes should be showing.  Have deleted and re-installed and is still not showing the most current update of The Chosen App!

  • renojim's avatar
    renojim
    Community Streaming Expert
    2 years ago

    SueRTNSoul, Roku has absolutely nothing to do with The Chosen app or the vast majority of apps on the Roku platform.  I'm really starting to doubt the competency of the developer of the app.

    • SueRTNSoul's avatar
      SueRTNSoul
      Reel Rookie
      2 years ago

      If ROKU has nothing to do with it than why do they offer apps?  

      They offer the app which allows for prior seasons, etc.   There is an updated version to The Chosen App that needs to be uploaded to the ROKU Streaming Service, so yes,, they should have something to do with it if they make money from developers!  If not, why would we need ROKU Streaming!  There has to be a link to The Chosen App or anyother Apps for updating versions that are available by the Developers.  If you are not a ROKU employee, then why are you responding to my question. 

      • renojim's avatar
        renojim
        Community Streaming Expert
        2 years ago

        SueRTNSoul, I'm sorry, but you have it all wrong.  They are no more responsible for the apps on their devices than your phone maker is for the apps on your phone.  They provide the platform and the providers create the apps.  Believe me, I get no joy from defending Roku, but you have to know where to place the blame and it's almost always best placed on incompetent developers.

        This is an open forum where for the most part users attempt to help other users.  If you're not happy with that, then you shouldn't be here.  Not to mention, your anger is misdirected.  Start hammering on The Chosen developer.  Only they can fix the app, period!

        One last point, Roku is making absolutely nothing from The Chosen app.  At best they may sell a few more devices, but that's not what they're interested in.  The money is in selling advertising.

    • Chsgt's avatar
      Chsgt
      Reel Rookie
      2 years ago

      The Chosen app has to be provided to ROKU so it can then be updated.  It evidently hasn't been provided to ROKU yet.  8/28/2024.  Wonder what the holdup is.

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        2 years ago

        We're grateful to have you here in the Roku Community, Chsgt!

        Thanks for sharing your input. We'd be happy to provide further information about this. 

        Since this is an isolated case involving The Chosen App exclusively, we strongly advise that you contact their Support team for further assistance and clarification.

        Please be advised that the majority of content on the Roku platform comes from streaming channels maintained and updated independently by the channel's provider. We don't have access to how they run their app on the Roku streaming platform.

        You may reach them here: The Chosen App Support

        We hope you find this information helpful.

        Warm regards,
        Carly