Forum Discussion

thebigjd's avatar
thebigjd
Newbie
2 years ago
Solved

The Chosen app won't accept my Roku login

I used my Roku login to go into The Chosen app. It tells me that my login information is incorrect. What can I do?  
app login
  • renojim's avatar
    renojim
    2 years ago

    You never use your Roku account credentials on a Roku device.  I know that sounds odd, but your device is already linked to your Roku account; entering your Roku credentials would be redundant.  No provider has access to your Roku credentials.

    The app is looking for whatever credentials you've established with them.  If you haven't established any yet, it's asking for you to create an account specifically for them.

Merreltc's avatar
Merreltc
Newbie
2 years ago

I have an older Roku Ultra from 2015 or 2017 - I can't quite remember.

When The Chosen channel was first available, I added it to my Roku and was able to watch all the episodes of the first 3 seasons and bonus footage. We have tried to launch the app to watch season 4, but all that happens is the title screen showing up, blinking, and then returning to home.

I'm not sure when this started. I know in February/March we were able to launch and use this channel and now we can't.

I tried to remove/re-add the channel and I've tried removing it, restarting the device, and re-adding the channel after that. There are no updates available on the device or the channel.

Not sure what's left to try here.

  • JillGroth's avatar
    JillGroth
    Newbie
    2 years ago

    Same problem, except I have a Roku TV less than one year old.  So, it’s not your device.  I can watch The Chosen episodes via BYU app.  Can’t watch via “The Chosen” app!