Forum Discussion

Dargis49's avatar
Dargis49
Streaming Star
13 hours ago

YouTube Loading and CBS/Paramount+ Picture Quality

YouTube app. Complete garbage keeps on loading. 

CBS sports app. 360p picture what in the world is going on 

Paramount Plus app. 360p picture 

My download speed is 95 MB per second.

Which is plenty for 4K, also, this TV doesn't give me the option to choose 5 GHz

There's no way these apps should be doing this. 

This has been going on for months and it's getting incredibly frustrating. If this doesn't get fixed somehow. I'll be honest. I feel you guys owe me a 4K streaming stick. So I don't have to deal with this **bleep** all the time. It's everyday and it's frustrating. 

 

Fix your freaking TV. 

 

Sorry but this is getting so frustrating.

app playback

1 Reply

  • RokuSuzette's avatar
    RokuSuzette
    Community Moderator
    12 hours ago

    Hey, Dargis49​ 

    It looks like you’re experiencing issues with the YouTube app, which keeps loading, as well as with the CBS and Paramount+ apps, which are having picture quality problems.

    Consider trying these steps: Reset the network connection. Before doing so, ensure your Roku remote is working and that you have your internet password ready.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select Advanced system settings
    4. Select Network connection reset
    5. Select Reset connection

    Once completed, reconnect your Roku TV to the internet and try accessing the apps to see if the issue persists.

    Roku Community Team