Forum Discussion

Kyrnois's avatar
Kyrnois
Newbie
3 years ago
Solved

TCL ROKU TV Videos Not Playing in Apps

Hi, At least once a week I have to do a System Restart so videos play in apps.  This happened once yesterday and twice today. For example, videos don’t play in Disney+ they won’t play in AppleT...
app playback
  • thomard's avatar
    thomard
    2 years ago

    I went through a few apps and could not open them. I could open app but then selected content only buffered. I went through all the restarting stuff. I checked the internet connection with tv & internet company and it showed that part was working. Finally, the last thing I did was unplugged tv & then everything was ok.

    I hope this isn’t going to happen more often or get worse. I bought this tv as an investment & don’t want to buy another one anytime soon. Sad how outdated everything becomes to make it obsolete.

     

EricWashington's avatar
EricWashington
Newbie
2 years ago

I have tried all the steps above. No go. 

RokuERey's avatar
RokuERey
Retired Moderator
2 years ago

Hi EricWashington,

Thanks for reaching us here in the Roku Community!

We see that you are having an issue accessing your channels and we'd like to take a closer look.

Could you tell us when did you start seeing this issue occur? In addition, could you also elaborate with us on the issue you're experiencing? Is this a playback issue on a certain app or does this issue affect the channels on the platform?

With more information, we'll be able to look into it further.

Thanks,

Rey