Forum Discussion

TDS92A's avatar
TDS92A
Reel Rookie
4 years ago
Solved

SYFY app not working on my ROKU Stick.

I have the SYFY app on my ROKU Stick and up to about a week ago the channel worked fine. Now the only show that works on it is Surreal Estate. It is a good show but I have dozens of other shows that I want to watch that are not working. Can someone tell me how to fix this problem?

Syfy Channel Streaming

5 Replies

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  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    4 years ago

    You didnt mention your Roku model # or firmware version (Settings/System/About) or app version (highlight the app and press Options (*) on the remote).

    You should re-install The SyFy app on Roku:

    1) Remove the SyFy app (Highlight the app, press the Options (*) button on the remote, then Remove)

    2) RESTART the Roku (Settings/System/System restart/Restart) <-- MUST DO THIS HERE!!!

    3) Re-install the SyFy app

    (If you dont restart, settings/cached data associated with the app are left behind and it wont be a clean re-install)

    • Baretta915's avatar
      Baretta915
      Newbie
      2 years ago

      Worked perfectly.

      "Removed app. Restarted ruku." Bingo. Thanks!

      Without restarting or reboot after removing app, forget aboutit.

  • TDS92A's avatar
    TDS92A
    Reel Rookie
    4 years ago

    I just performed the instructions that was sent to me that was supposed to fix the problem and it did not work. Here is the message that I am still getting.

    Sorry! We’re having some trouble...

    We had a problem reaching your TV provider. Please try again.

    Error Code: CloudpathErrorauthorizationNIP

    • StreamerUser's avatar
      StreamerUser
      Roku Guru
      4 years ago

      You'll need to contact your Cable/Satellite/OTT TV provider (unknown) and NBCUniversal (developer and publisher of the SyFy app) to resolve this:

      Use the apps internal reporting feature (Open SyFy/More/Contact Us)

      or go to:     https://help.nbc.com/hc/en-us/requests/new

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert
      4 years ago
      TDS92A wrote:

      .

      Error Code: CloudpathErrorauthorizationNIP

      Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management.

      One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again.

      Let us know how you make out.