Forum Discussion

TDS92A's avatar
TDS92A
Reel Rookie
5 years ago
Solved

SYFY app not working on my ROKU Stick.

I have the SYFY app on my ROKU Stick and up to about a week ago the channel worked fine. Now the only show that works on it is Surreal Estate. It is a good show but I have dozens of other shows that ...
Syfy Channel Streaming
  • StreamerUser's avatar
    StreamerUser
    5 years ago

    You'll need to contact your Cable/Satellite/OTT TV provider (unknown) and NBCUniversal (developer and publisher of the SyFy app) to resolve this:

    Use the apps internal reporting feature (Open SyFy/More/Contact Us)

    or go to:     https://help.nbc.com/hc/en-us/requests/new

TDS92A's avatar
TDS92A
Reel Rookie
5 years ago

I just performed the instructions that was sent to me that was supposed to fix the problem and it did not work. Here is the message that I am still getting.

Sorry! We’re having some trouble...

We had a problem reaching your TV provider. Please try again.

Error Code: CloudpathErrorauthorizationNIP

  • StreamerUser's avatar
    StreamerUser
    Roku Guru
    5 years ago

    You'll need to contact your Cable/Satellite/OTT TV provider (unknown) and NBCUniversal (developer and publisher of the SyFy app) to resolve this:

    Use the apps internal reporting feature (Open SyFy/More/Contact Us)

    or go to:     https://help.nbc.com/hc/en-us/requests/new

  • makaiguy's avatar
    makaiguy
    Community Streaming Expert
    5 years ago
    TDS92A wrote:

    .

    Error Code: CloudpathErrorauthorizationNIP

    Cloudpath deals with logging you into your subscription to a channel that uses the Cloudpath service for its subscription management.

    One thing that some have reported fixes this is going into the channel on your Roku, logging/signing out, then logging/signing back in again.

    Let us know how you make out.