Stuck on bouncing Roku Logo
Turned my TV on for the first time in months and all channels said there was no connection. I reconnected and the system said I was connected to the internet. Still every channel said there was a c...
Forum Discussion
Welcome, Wxman!
It appears that your Roku is stuck in a bouncing logo. Let's try narrowing it down by sharing the information below:
- What specific Roku device/TV is affected?
- Can you please share a photo showing the error message?
- What other steps have you taken so far?
We'll wait for your response!
Roku Community Team
I'm actually having trouble with 2 different Roku devices.
#1 is a Roku 3, serial number 6325A316851 attached to a Sony smart tv KDL-55W9004. After double checking, the Roku is (or at least has been) a wireless connection to the network.
We have been using this set up for a number of years, no changes, usually daily. Did not turn it on for a week or two and when we did, all we could get was the bouncing logo. I have unplugged everything, one at a time and waited then turned them back on. I used the reset button on the Roku. I plugged the power supply into a different house circuit. I cursed at it. Nothing changed. I have noted that the light on the unit is slow flashing except right after power is restored (steady for several seconds). I can get to a number of streaming services through the television software and they work just fine. Nothing I do nor buttons I push will produce any picture other than the bouncing logo. Interestingly enough, the volume control and mute buttons on the Roku remote still work on the tv. The power button does not, nor do I see any effect from any other button. That remote is an upgrade and has been working fine since new (year, 2, 3? I don't remember). I dug out the old remote and got the same results. There is no error message. Just the bouncing logo.
The second setup is a tiny Roku 3920X with a Panasonic model TC-50A9530U
I thought for a bit it was doing the same thing, after a software update (first time it has been turned on in months). But the Roku menu did appear finally. But nothing will play. Get the same message about not connected to the network. Went to the settings and redid the connection and got a message saying it was connected to the internet, signal strong. Back to clicking an app and all I get is not connected to the network. This TV also plays streaming apps (Amazon, Hulu, Utube, etc) just fine with the wireless connection. I don't really know recent history (works or how well it works with Roku) with this setup. I only use it when I cannot use the other.
Neither device has an SD card.
Thank you for the update and the photo.
You mentioned that your other Roku device, attached to the Panasonic TV, performed a software update, correct? Could you share the software version of that Roku device, as well as the other one having an issue? To get it, navigate to Settings > System > About.
Looking forward to your reply!
Roku Community Team
I finally ran across the information that you have to hold the reset button for 30 seconds for it to work. That fixed my problem with the Panasonic TV.
When I tried that with the Sony setup, it eliminated the bouncing logo but will not go past a screen that appears to be about marrying the remote. Which cannot even apply to any of my remotes. Nothing I do can get me past that scrreen now (instead of the bouncing logo).
Thanks for the update Wxman
Could you please confirm which remote you're using with the Roku device currently connected to your Sony TV? If you haven’t already, try swapping out the batteries. Once that’s done, go ahead and try pairing it again.
Looking forward to your reply!
Roku Community Team
I too have a Bouncing Roku and a message saying No signal HDM3
Welcome, BillS14
It appears that your Roku streaming device is experiencing a "no signal" issue. To troubleshoot, try connecting it to a different HDMI port on your TV. Also, let’s make sure the HDMI cable is firmly and securely plugged in—sometimes a loose connection is all it takes to disrupt the signal.
For more info, please visit here!
Roku Community Team
There is no mention of Software version in Settings>System>about
Lots of other information including wireless connect: Excellent and download speed: Good 42Mbps
I couldn't find software version anywhere in settings
