Streaming device volume drops or gets distorted
Model 3810x
software 12.0.0 build 4184-50
volume will get distorted, go up or down intermittently. This has been happening several months and getting worse. I have had these devices and loved them until this problem started.
sometimes it will get resolved when going back to the home screen or restarting the stick.
I have seen several posts with the same problem for the Roku tv and other streaming devices going back to early 2022 with no clear resolution. Verifying the audio is set to auto doesn’t have any affect. I have tried it several ways, but the problem keeps happening.
If the problem is across multiple devices, then that would indicate it is a software problem.
Hi AzPeacemaker77,
Welcome to your first post in the Roku Community!
We understand that you're having an issue with a volume glitch with the channels you have mentioned. We would be more than happy to assist. Try to perform a system restart to resolve the issue. To do this, go to Settings > System > System Restart. After this, kindly check to see if you notice any difference.
Please let us know how it works.
All the best,
KashHi AzPeacemaker77,
Thanks for keeping us posted!
We're sorry to hear about the persistent issue that has been happening on your Roku device. Since this issue seems to be affecting multiple channels you are accessing, this likely indicates that the root cause is the Roku streaming device itself and not the channels. Have you tried factory resetting the Roku device to see if the issue persists? Please be aware that factory resetting the Roku device will require you to re-activate the device and may ask for you to re-authenticate some channels.
For more information about how to perform a factory reset on a Roku device, visit our Support page here: System restart or factory reset your streaming device
Please keep us posted on what you find out so we can assist you further.
All the best,
Kash
