Forum Discussion

Gumby5938's avatar
Gumby5938
Newbie
3 years ago
Solved

Spectrum will not let me log in says RLI -9000

  • RokuTakashi's avatar
    RokuTakashi
    3 years ago

    Hey Gumby5938 

    Welcome to the Roku Community! 

    We understand that you cant log-in with Spectrum with the error code RLI-9000. No worries, we're here to help you. Here is a troubleshooting step to resolve this issue. 

    Uninstall and reinstall Spectrum channel. To do this, go to the "My channels" or locate Spectrum on your Roku device, and select Remove channel, then Install the channel again from the Roku Channel Store. Before playing the channel again, make sure to do a System Restart. To do this, press Home > Settings > System > System Restart

    If you are still unable to log-in to Spectrum, best to contact Spectrum support directly to further address this issue. Most of the channels are developed and maintained by our channel providers. For more info in regards with your concern, check this article: Troubleshooting Error Codes on the Spectrum TV App & SpectrumTV.com

    All the best,

    Kash

4 Replies

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  • renojim's avatar
    renojim
    Community Streaming Expert
    3 years ago

    Have you reported it to Spectrum?  It's their channel/app and their error code.

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    3 years ago

    Hey Gumby5938 

    Welcome to the Roku Community! 

    We understand that you cant log-in with Spectrum with the error code RLI-9000. No worries, we're here to help you. Here is a troubleshooting step to resolve this issue. 

    Uninstall and reinstall Spectrum channel. To do this, go to the "My channels" or locate Spectrum on your Roku device, and select Remove channel, then Install the channel again from the Roku Channel Store. Before playing the channel again, make sure to do a System Restart. To do this, press Home > Settings > System > System Restart

    If you are still unable to log-in to Spectrum, best to contact Spectrum support directly to further address this issue. Most of the channels are developed and maintained by our channel providers. For more info in regards with your concern, check this article: Troubleshooting Error Codes on the Spectrum TV App & SpectrumTV.com

    All the best,

    Kash

    • pljameson's avatar
      pljameson
      Newbie
      3 years ago

      I am having the same issue.  Contacted Spectrum before I called Roku.  They said it had to be a Roku issue.

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi pljameson,

        Welcome to the Roku Community!

        For us to better understand the issue you are experiencing, can you please provide us with more detailed information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?

        Once we have this information, we will be able to assist you further.


        Best regards,
        Mary