Forum Discussion

dmitche3's avatar
dmitche3
Newbie
10 months ago
Solved

Sound issues: Volume randoming rising and falling, popping.

I've bought an Ultra a few years ago and only recently started to view the Live TV and Roku Channel.  But it is very fustrating as the sound keeps randoming increasing and decreasting.  I do not have...
app playback
  • RokuRiamie-D's avatar
    RokuRiamie-D
    10 months ago

    Hi Dmitche31960,

    Thanks for the update!

    We get that the audio issue only happens when you stream on the Roku Channel and Live TV Channel guide. We would like you to try the following troubleshooting steps below:

    Remove the Roku Channel App:

    1. Press Home on your Roku remote
    2. Move to the right and highlight the app you wish to remove
    3. Press Star 
       
      on your Roku remote to open the Options menu
    4. Select Remove app and confirm when prompted

    Restart your Roku device:

    1. Press Home on your Roku remote 
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    Add the app again after you restart the system. Also, make sure you check for updates on your Roku device by going through Settings > System > Software Update > Check Now.

    For more help, please visit our Roku support article: How to resolve a channel playback issue | Official Roku Support 

    Please let us know if the issue persists, we would be more than willing to assist.

    Regards,
    Riamie

StreamerUser's avatar
StreamerUser
Roku Guru
10 months ago

dmitche3 Bratty1- 

If your Roku is an Ultra model 48xx (4800/4802/4850):

1) Configure passthrough:  Settings/Audio/Digital output format = Passthrough

Otherwise for all models:

2) Disable sound modes:  During playback press Options (*) on your remote/Sound settings/Customize sound modes/Volume Leveling & Dialog Enhancement = Off or Options (*)/Volume mode = Off 

Other info:

1)  Ad insertion during playback may/can cause audio issues (distortion, dropouts, latency, static, popping, volume shifts) - there is nothing that can be done about this other than to complain to Roku about the issue (for its apps/services) and to avoid using such apps/services.

2) The Roku Channel app uses DD (Dolby Digital/AC3) for its 5.1, and if connecting to/through a TV may be transcoded to DD+ (EAC3) or otherwise processed relative to the TV's audio settings/configuration causing this (you may be able to re-configure the TV to work around/solve this problem).

3) Changing the Preferred streaming format = DTS does nothing as there are almost no streaming services using DTS (and not Live TV or TRC); this really only impacts RMP (Roku Media Player) or other local media playback when a file has multiple tracks (e.g. with both Dolby and DTS) - this does NOT transcode output audio to DTS.

  • Dmitche31960's avatar
    Dmitche31960
    Channel Surfer
    10 months ago

    Thanks. I was out recovering from a heart attack.  Now, I can’t find my dmitche3 login information. LOL. 
    the problem is on a Roku Ultra streaming box. The problem is only with the Roku channel and Live TV. I don’t subscribe to or use others. I have no problem streaming from Spectrum or from my own Universal Media Server box. 

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      10 months ago

      Hi Dmitche31960,

      Thanks for the update!

      We get that the audio issue only happens when you stream on the Roku Channel and Live TV Channel guide. We would like you to try the following troubleshooting steps below:

      Remove the Roku Channel App:

      1. Press Home on your Roku remote
      2. Move to the right and highlight the app you wish to remove
      3. Press Star 
         
        on your Roku remote to open the Options menu
      4. Select Remove app and confirm when prompted

      Restart your Roku device:

      1. Press Home on your Roku remote 
      2. Scroll and select Settings
      3. Select System
      4. Select Power. If you do not see a Power submenu, skip to the next step.
      5. Select System restart

      Add the app again after you restart the system. Also, make sure you check for updates on your Roku device by going through Settings > System > Software Update > Check Now.

      For more help, please visit our Roku support article: How to resolve a channel playback issue | Official Roku Support 

      Please let us know if the issue persists, we would be more than willing to assist.

      Regards,
      Riamie

    • StreamerUser's avatar
      StreamerUser
      Roku Guru
      10 months ago

      Dmitche31960 

      Again, check/change the settings I mentioned in the previous post (set to passthrough, disable volume modes), and otherwise just realize ad insertion may/does cause audio problems (direct all complaints about audio problems caused by ad insertions to Roku CS for LiveTV/TRC).