Same issue here. I have Roku Ultra and the problem is only on Britbox. I came here looking for solution, I guess alI get is shoulders to cry on.
I'm having the same issue on my Roku Ultra. But. My wife is using my old Roku 3 and hasn't had the same issue. Whatever the problem is...it seems to be only/mostly with the Roku Ultra.
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What are the steps to reproduce the issue? What frequency is your router broadcasting? In addition, who is your ISP (internet service provider)?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
One thought: Which Roku Ultra? Model number will help. Settings > System > About
Roku Ultra models prior to 4800 had microSD slots. Sometimes, using those could result in some weird unexpected problems. Roku extended the on-board storage of the Ultra beginning with the 4800 and eliminated the usefulness of the microSD card. If your Ultra has a microSD card, remove it, reboot the device, and see if it makes a difference.
Interesting. This also happens with the ROKU Soundbar Pro which I purchased last year and this problem with BritBox having that irritating alert "SOMETHING WENT WRONG" or whatever it says is ongoing. I was going to go back to my Ultra, but I see you have the same problem with that one. I did not subscribe to Britbox when I had the Ultra. I'm pretty annoyed, with both ROKU and Britbox. Somebody knows something and isn't talking.
Hello sirgroiney
Thanks for the post.
Does the issue only occur on BritBox or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel and then reinstall it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know if there's any difference after.
All the best,
Kariza
Yes, it happens ONLY on Britbox! While watching, let's say two episodes back to back the alert appears and it's appearance increases as time goes by. I chatted with Britbox today and they said if I've tried everything that has been suggested by them in the past (as I have done several times already) that it is probably my TV. Which they've never said before.
Therefore, I contacted the chat for SONY and they have been very helpful in narrowing down what it could be. Unfortunately the negative alert I get on Britbox "SOMETHING WENT WRONG" does not appear when we are testing. (of course!) I am in the middle of trying SONY's step by step suggestions.
I use ROKU's soundbar pro, by the way. SONY has suggested I unplug ROKU and then reset the SONY to factory setting, which I haven't tried before. I will also dump Britbox APP first and then go through all the SONY recommended steps, then re-install the Britbox APP at the end of all this hassle. If that doesn't work I will tolerate the SOMETHING WENT WRONG for as long as I can and then probably stop subscribing to Britbox. I feel like they don't really care if this problem is solved for any of us. And that, my friends, is a fact.
