We have the same problem--we tried everything Roku support suggested, including the suggestions earlier in this thread. Nothing worked. We have been back and forth with BritBox "support" for six months, and have done everything they suggested, to no avail. They are pretty rude--cut off communication when they don't like the outcome of tests they suggest. They claim their "tech people" are mystified. Who knows? I wonder iof they really have tech people working on this. For sure they are the only service I've encountered that does not allow any direct communication between the "tech people" and the customer who needs help. Very disappointing.
Same issue here. I have Roku Ultra and the problem is only on Britbox. I came here looking for solution, I guess alI get is shoulders to cry on.
I'm having the same issue on my Roku Ultra. But. My wife is using my old Roku 3 and hasn't had the same issue. Whatever the problem is...it seems to be only/mostly with the Roku Ultra.
Thanks for the post.
Can you please provide more information about the issue you are experiencing? What are the steps to reproduce the issue? What frequency is your router broadcasting? In addition, who is your ISP (internet service provider)?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
One thought: Which Roku Ultra? Model number will help. Settings > System > About
Roku Ultra models prior to 4800 had microSD slots. Sometimes, using those could result in some weird unexpected problems. Roku extended the on-board storage of the Ultra beginning with the 4800 and eliminated the usefulness of the microSD card. If your Ultra has a microSD card, remove it, reboot the device, and see if it makes a difference.
Interesting. This also happens with the ROKU Soundbar Pro which I purchased last year and this problem with BritBox having that irritating alert "SOMETHING WENT WRONG" or whatever it says is ongoing. I was going to go back to my Ultra, but I see you have the same problem with that one. I did not subscribe to Britbox when I had the Ultra. I'm pretty annoyed, with both ROKU and Britbox. Somebody knows something and isn't talking.
Hello sirgroiney
Thanks for the post.
Does the issue only occur on BritBox or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel and then reinstall it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know if there's any difference after.
All the best,
Kariza
Hi Dleit53,
Thanks for the inquiry.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.
You can reach Britbox support here: https://help.britbox.com/hc/en-us
Thanks,
Mary
I also was experiencing this problem. It began after I switched internet providers moving from cable to fiber optics. This meant that I had to install a new modem/router box. At the same time I replaced the Ethernet cables, one of which went to the Roku box. Determined to locate the problem I first tested the streaming problem by watching a Britbox show on my iPad (wifi connected) and my computer (Ethernet connected). Neither had the “Something has gone wrong problem”. This eliminated the higher speed (900+ mbps), the new modem/router and the Britbox service. However that left both the Roku box and the new cables. I then replaced the Ethernet cable to the Roku box and changed the Ethernet port on the back of the modem/router box. After a number of hours watching Britbox shows, the problem has not reappeared. I can not say that the problem is totally solved, that is, I have no definitely proof either the cable or the port was to blame. Hopefully this will give some hope to others.
