Forum Discussion

Lk746's avatar
Lk746
Newbie
8 hours ago

Skystore crashes

Sky store crashes when you go to play a film.  It will play previews, but when you go to play something from your library the app closed down. It is on a Samsung tv. Checked power. 

app playback
app support
content

1 Reply

  • RokuArcelyn's avatar
    RokuArcelyn
    Community Moderator
    4 hours ago

    Welcome, Lk746!

    You seem to have a playback issue with Sky Store on your Roku device.

    Here's a quick fix we can try:

    1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
    2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
    3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

    For further details, check out here.

    Roku Community Team