Forum Discussion

ZenInTexas's avatar
ZenInTexas
Reel Rookie
2 years ago
Solved

SiriusXM "Live" channel playback issues

On a TV running Roku 13.0.0 Build 24056, my SiriusXM app V4.5 Build 102 is having usability issues. I have a paid SiriusXM subscription to all channels and videos. On the Roku SiriusXM app, I have s...
app playback
  • atc98092's avatar
    atc98092
    2 years ago

    Thanks for trying again using the proper sequence. I have no further explanation, unfortunately. As I mentioned, I tried my Ultra yesterday and it played just fine. I decided to test my Premiere 3920, which is on a TV next to me, and it too is streaming 60s Gold without any issue. So that's two completely different models of Roku that is working fine. 

    Just a thought, but different providers often stream to different platforms using different servers, and will also feed different parts of the country from different servers as well. It's possible that the server feeding your device is having issues. If everything else is streaming fine on your Roku TV, you might contact SXM and tell them you're having issues streaming to your home location.

ZenInTexas's avatar
ZenInTexas
Reel Rookie
2 years ago

I went ahead and uninstalled the SiriusXM app.  Restarted Roku. Re-Installed the SiriusXM app then logged into SiriusXM. 

The live channels still buffer about 3 seconds on the app, repeat the audio a few times then buffer again and repeat.  It is very un usable at this point.

atc98092's avatar
atc98092
Community Streaming Expert
2 years ago

Thanks for trying again using the proper sequence. I have no further explanation, unfortunately. As I mentioned, I tried my Ultra yesterday and it played just fine. I decided to test my Premiere 3920, which is on a TV next to me, and it too is streaming 60s Gold without any issue. So that's two completely different models of Roku that is working fine. 

Just a thought, but different providers often stream to different platforms using different servers, and will also feed different parts of the country from different servers as well. It's possible that the server feeding your device is having issues. If everything else is streaming fine on your Roku TV, you might contact SXM and tell them you're having issues streaming to your home location.