Forum Discussion

jimemacmillan's avatar
jimemacmillan
Newbie
3 years ago

SiriusXM App Screensaver (or lack therof)

In the last few weeks SiriusXM updated the app. There seems to be no way to turn on a screensaver. I really don't want the static content burning into my OLED screen. Is there a way to enable it?

TIA
Jim

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    jimemacmillan

    Thanks for the post.

    For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

     

    Thanks,
    Danny

    • jjcxon's avatar
      jjcxon
      Reel Rookie
      3 years ago

      I unfortunately installed the SiriusXM app today, listened maybe 30 minutes to BPM. After exiting the app using the 'home' button I was gifted with a flickering screen and a SiriusXM shadow on all my screens.
      Contacted Hisense support, but they wouldn't do anything without a copy of my receipt. Went to the store to obtain a copy of my receipt, but store could only provide me with a screenshot of the customer service terminal that showed the date (May 7th 2022) and the listing of a 43" TV. That was unacceptable for them.
      Last answer I received from them was to contact Roku as it occurred after installing and using the SiriusXM app and probably would be a 'software issue'.

      Contacted Roku support, was confronted with the default requests from Shakira, disconnect TV for 10 seconds, is the TV connected straight to the wall or via a power strip. So after taking my power strip out and screen still flickering and a shadow of SiriusXM she asked me to update the firmware (which I already tried). After that I was ghosted, no response (for at least 30 minutes) anymore.
      I had (I guess) the default 10 minute darken screensaver activated on my TV and the SiriusXM screen went dark.
      So without a receipt you can trash your TV as no support is to be expected...

      • RokuDanny-R's avatar
        RokuDanny-R
        Retired Moderator
        3 years ago

        jjcxon

        Thanks for the post.

        It's possible that the issue you are experiencing is hardware related. Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support and warranty services for their products running the Roku OS. 


        Thanks,
        Danny