Mares, thanks for responding to my post. I understand this is a complicated issue. Further to this post I have tried many different actions to solve this problem. I have reloaded the app on all devices and reinstalled. I have both a strong wireless connection as well as hooking directly to the router via Ethernet. The problem persists. As indicated above the Xfinity Guide will take up to 15 seconds to load the guide as well as a similar wait as each page refreshes to the next set of stations. Relly annoying to try to see what's not on at the time. ;-).
As stated, I have 2 Roku TV's and 3 Roku sticks, express, and 4K. Similar experience using all of them. I tried to solve the issue on the older of the 2 Roku TV's by purchasing the latest 4K Streaming stick to see if that would alleviate the issue. It did not, but did improve by a few seconds. A reasonable person might think the channels would load into some sort of buffer to be available as you scroll through the guide. Does not seem to be the case. Would appreciate any other suggestions to resolve. Thanks
Hi DenverJohn1
Thanks for following up.
If you have already tried connecting your Roku device or TV to an alternate wireless network, like a mobile hotspot, and the issue persists, contact the customer support team for the channel provider to report the issue and get help.
Many channels on Roku are developed and maintained by the channel providers themselves.
Thanks,
Mares
As indicated in the OP I have contacted Comcast / Xfinity on several occasions. Even had technicians on-site to evaluate the issue. The Application is Xfinity Stream and I'm certain it is one of the more popular apps used with Roku devices. Have you done any research regarding this issue? It definitely appears to be a Roku specific issue with this App. It is not a problem with Amazon Fire Stick.
Do I have any other support options than this community?
