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Hi monophoto,
Thank you for the additional information!
Please be aware that we have passed along your information to the appropriate Roku team for further investigation.
Your patience and understanding are much appreciated.
Kind regards,
John
I'm having the same exact issue, can you tell me what the resolution was for this issue?
Thanks
- Hi tmg321,We understand that you're experiencing the same issue. We're happy to help.
We believe there's an ongoing investigation by our Roku engineers regarding this concern. To include your device in the said review and investigation, kindly provide us with the following:- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken in an attempt to resolve the issue.
Once we have gathered a few more pieces of information, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
