Forum Discussion

silversable's avatar
2 years ago

Several apps are able to log in but not able to play content?

Im having no issue logging into apps. but when trying to play content I'm given different reasoning by each app as to the issue, Netflix is saying please close and reopen app, Disney Plus, saying not available, Roku Channel, contents been removed, Peacock, Content not available 

7 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Hi, silversable, greetings from the Roku Community!

    We appreciate you for reporting this issue and would like to know more about it. Can you please let us know where you are located? Besides the mentioned channels, are there any other apps that are not working? Have you successfully used these apps before?

    We'll be waiting for your reply and examining this issue closely.

    Thanks,
    Jharra

    • silversable's avatar
      silversable
      Newbie

      location arnold maryland, I've never had an issue with more then one app at a time, I've experienced issues with Netflix closing out on nowhere in the middle of streaming, and it will continue to close randomly so I've resorted to usually casting netflix from my phone to the tv. I've also had an issue a long time ago when i had to delete and re-download netflix in order for it to open. but ive never experienced anything like this. I tried one app after another going through each app I'm subscribed to and even the roku app. they all opened with no issues and no lagging or freezing, just when I tried to play content each app gave me different reasons why they couldn't play content 

  • update : Hulu is now playing content no problem. I am subscribed to the disney plus and hulu bundle pack. so disney plus should also be working

    • makaiguy's avatar
      makaiguy
      Community Streaming Expert

      When experiencing problems with multiple channel apps, the first thing I would try would be to restart the Roku.  Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

      And for good measure, it can't hurt to restart your router as well.

      • WandaW64's avatar
        WandaW64
        Newbie

        I have restarted my router  my roku my remote, when I hit play on a program on any streaming service  it say "that didn't work, lets try unplugging your streaming device,  This just started last night, I am in MPLS MN