Forum Discussion

Mellon1's avatar
Mellon1
Newbie
2 years ago
Solved

Scrolling screen with no control

Help. This scrolling screen is horrible service.  We can’t select settings, home nor a channel. It’s Roku’s responsibility to solve this. Selling a defective product over and over is dangerous to you...
  • makaiguy's avatar
    makaiguy
    2 years ago

    Mellon1-

    Have you tried restarting your Roku?

    These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

    Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

    If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.

     

edroksense's avatar
edroksense
Roku Guru
2 years ago

The electrical specs might not match to your device.

Try other device if the same result.

makaiguy's avatar
makaiguy
Community Streaming Expert
2 years ago

Mellon1-

Have you tried restarting your Roku?

These things are just special purpose computers. Like their big brothers sometimes clearing things out by restarting them can correct problems. (For Roku TV users reading this: if you have "Fast TV start" enabled, turning it off and back on just puts it into and out of a standby state and does NOT give you a complete restart.)

Depending on your Roku model you'll find the "System restart" option under "Settings > System > Power", or on models without a Power option, under "Settings > System".

If a restart doesn't do it, or if you don't have sufficient control with the remote to navigate the Roku menus, you can also restart by pulling the power plug to the Roku for a few seconds then plugging it back in and waiting for it to restart.