Forum Discussion
RokuTakashi
2 years agoCommunity Moderator
Hi, Community users.
Thanks for bringing this issue to our attention.
We see that you are having an issue with the audio volume on every app that requires you to fully adjust the settings to hear sounds, and we're here to assist. For this matter, we recommend performing a system restart to resolve the issue.
System restart your device
- Press Home on your Roku remote.
- Scroll and select Settings.
- Select System.
- Select Power. If you do not see a Power submenu, skip to the next step.
- Select System restart.
If the issue persists, kindly send us the following details so our team can investigate on this issue further.
- Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
- What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
- Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
- Do you have a soundbar/AVR connected to your TV?
We hope for your response in this matter so our team can investigate further.
Best wishes,
Kash
nabokovfan87
2 years agoReel Rookie
See my post. This is a hardware issue. Not software.