Forum Discussion

Jbuck1's avatar
Jbuck1
Reel Rookie
2 years ago

Roku volume is suddently very low on every app

This is a Roku bug. It happens to all of them and fixes they recommend do not help.
app playback
Audio quality
No audio
aem's avatar
aem
Streaming Star
2 years ago

I just want to add myself to the list. TCL TV with Roku, audio used to be fine at 20, now I have to crank it to three times as high to get the same volume.

RokuTakashi's avatar
RokuTakashi
Community Moderator
2 years ago

Hi, Community users.

Thanks for bringing this issue to our attention.

We see that you are having an issue with the audio volume on every app that requires you to fully adjust the settings to hear sounds, and we're here to assist. For this matter, we recommend performing a system restart to resolve the issue.

System restart your device
  1. Press Home on your Roku remote.
  2. Scroll and select Settings.
  3. Select System.
  4. Select Power. If you do not see a Power submenu, skip to the next step.
  5. Select System restart.

If the issue persists, kindly send us the following details so our team can investigate on this issue further.

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
  • Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
  • Do you have a soundbar/AVR connected to your TV?

We hope for your response in this matter so our team can investigate further.

Best wishes,
Kash

  • immsbhaven's avatar
    immsbhaven
    Binge Watcher
    2 years ago

    Kash, 

    The system reset DOES NOT WORK….my volume goes low again within minutes of the system reset. Please stop telling people to do this! It’s just a placated bandage.
    I’ve been telling Roku this for a year now! I’ve giving them the info they asked for.  I’ve sent the info after hitting the home button 5 times etc.  Roku has done nothing to get to a real fix. I have to reset mine several times a day! 

    ROKU IS IGNORING THIS PROBLEM AND JUST HAVING YOU PEOPLE THROW OUT THE SAME RESET INFO THST DOES NOT WORK!!!

    • Jbuck1's avatar
      Jbuck1
      Reel Rookie
      2 years ago

      Agree it is a defect in the product.

    • Dman2's avatar
      Dman2
      Reel Rookie
      2 years ago

      It requires several reboots and it fixes the problem only momentarily. The volume issue comes back within minutes after performing the workaround. I read online to disable the Roku remote volume functionality during setup. Basically you have to run the Roku remote for TV control IR setup but uncheck volume control. However that idea defeats the purpose as to why I purchased the Roku Ultra. This has been an ongoing issue. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Dman2 Jbuck1 

        Thanks for keeping us posted on this thread.

        Our has acknowledged the issue you have brought to our attention, and we'd like to investigate the issue further.

        To assist us in the investigation, we'd like to ask you to provide the requested details in my previous post. The information we receive would be significant for our team to review the issue further and we can work on a resolution.

        We hope for your response and cooperation in this matter.

        Best wishes,
        Kash

  • nabokovfan87's avatar
    nabokovfan87
    Reel Rookie
    2 years ago

    See my post. This is a hardware issue. Not software.