Forum Discussion

SharpCamden12's avatar
SharpCamden12
Channel Surfer
9 months ago

Roku updated and have lost all my Antenna channels.

Model 55S421

Serial  YN00F0552547

Device ID  J5993F552547

OS Version  Windows 10  Software ver. 13.1.4 build 1510-30

Tracker ID  47-367-195

Zip Code 65441

 

app playback

12 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    9 months ago

    Welcome to the Roku Community, SharpCamden12!

    We appreciate you for reaching out and providing us with the requested details. Rest assured that we'll coordinate this with the appropriate team for investigation.

    Before proceeding, could you please provide us with more information about your concern? You may include the specific OTA channels affected or the troubleshooting steps you've taken so far. 

    Also, did your affected Roku streaming device recently receive a software update prior to this happening that might have triggered this issue?

    We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

    Warm regards,
    Carly

    • SharpCamden12's avatar
      SharpCamden12
      Channel Surfer
      9 months ago

      Hello Carly,

      We have three TCL Roku tv's.  Of the three, only one works properly.  The tv that works is the newest of the three and has the newer style remote.  At the time of my earlier post, I didn't know one of the other tv's (32" TCL) was not working properly.  My problem is the TCL Roku TV lost all local channels.  When they were working correctly, there was a live tv antenna icon on the home screen.  I'm not talking about the Roku live tv icon but a different one.  This icon is no longer there.  I have unplugged the tv, scanned channels, tried to turn off streaming channels etc.  When I re-scan antenna channels, it gives them to me but once I hit the Home button, the only option is Roku live tv which are streaming only and not local antenna channels.  My antenna live tv icon is gone.  The last update was 8/2/24 on the 55" and 8/14/24 on the 32".  Please undo whatever was done.

      Thanks

       

      • RokuCarly's avatar
        RokuCarly
        Community Moderator
        9 months ago

        Hi, SharpCamden12.

        Thanks for the added information.

        It seems like the Live TV input icon is missing from your Home screen. No worries! You can add it back under Settings > TV inputs > Live TV > Set up input. 

        For reference, we have a support article dedicated to this to help you learn more: How to set up and watch live TV on your Roku TV system

        Please keep us posted on how it goes!

        Warm regards,
        Carly