Forum Discussion

tjcoy9360's avatar
tjcoy9360
Newbie
3 years ago

Roku updated and have lost all my Antenna channels.

I have no access to the LIve TV channels for the Antenna.  I have done a reset, rescan the channels.  I tried all the things that were on here for the 5/22 issue.  
HFCRacer's avatar
HFCRacer
Reel Rookie
3 years ago

Both of my TCL Roku TVs lost their antenna channels today.

Kathleen_H's avatar
Kathleen_H
Newbie
2 years ago

1/25/24 update now it keeps losing some of my antenna favorites, even though I have rescanned and modified favorites it’s losing some major antenna favorites!

  • MrsNut's avatar
    MrsNut
    Streaming Star
    2 years ago

    Same.  As do countless others on here. 

    • RokuJanadeeK's avatar
      RokuJanadeeK
      Retired Moderator
      2 years ago

      Hi Kathleen_H and MrsNut,

      Thank you for keeping us in the loop. We understand that you're having issues with your device.

      Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information? (Note that providing these details isn't necessary if you have already provided one before.)

      • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
      • Troubleshooting steps you have taken in an attempt to resolve the issue.

      Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.

      Sincerely,
      Janadee

      • MrsNut's avatar
        MrsNut
        Streaming Star
        2 years ago

        RokuJanadeeK  RokuCarly  

        I'm finally getting back, sorry but I had things that needed my attention. I checked all my tv's last night and they all did the same thing with ROKU. Two of them are older Samsungs with a ROKU stick attached. Those two with the ROKU stick no longer have Antenna TV even available. In each setting menu on both there is not even an area to scan for local TV. It has been about 2 months since I've used the one and at that time, I was able to watch my local news and network stations. No longer. This is upsetting because I'm about to be couch-bound for a while.  NEXT, you wanted the other TV that keeps "forgetting" the antenna channels. Here is the information you requested. 

        Westinghouse ROKU TV

        Model WR32HX2019

        S/N YK00DN775221

         

        Software version 12.5 build 4171-AX

        Device ID 34817D756221

        Issue Report Tracker

        Model 8518X-Roku Tv

        S/N YK00DN775221 (34817D756221)

        Software version 12.5.5 build 4174-AX

        GC version 10.6.34

        Timestamp 2024 01 29TO1:36.24Z

        ID21-040-416 to report the current issue or ID21-040-418

        I used the tracker 2 times