Roku updated and have lost all my Antenna channels.
I have no access to the LIve TV channels for the Antenna. I have done a reset, rescan the channels. I tried all the things that were on here for the 5/22 issue.
Forum Discussion
Both of my TCL Roku TVs lost their antenna channels today.
I had the same issue. I did a factory reset and got my antenna channels back, but as soon as the streaming was loaded, they went away again. I discovered going to settings, TV Inputs, Live TV, manage channels and checking the hide streaming channels, my antenna came back. So, whatever happened, you either have streaming ONLY or antenna ONLY. Not a step forward in my opinion.
After the recent 'update' to the Live TV app (panel, channel, whatever...), I also lost all of my over-the-air channels on my Roku TV.
Here is what I did to get them back YMMV:
Go to Settings->TV Inputs->Live TV->Manage Channels-> check the "Hide Streaming Channels" box
You might have to rescan the antenna input on your ROKU TV (I had to) to ensure that they are all in your line up.
I haven't found a way to have both the Antenna Channels and Streaming Channels cooperate. since the Live TV app was updated.
Had a chat with support. Apparently they are working on it. Definitely are aware of it.
TV Inputs --> Live TV --> Scan for antenna channels --> Start finding channels
that worked for me. Really stinks that I have to completely reset all my hidden channels and favorites...
I'll skip buying a Roku TV in the future. I've used Roku players and this Roku TV for years but questionable updates like the forced Continue Watching on the Home Screen and wonky stuff like losing all my local channels, favorite channels, and hidden channels is enough to make me look elsewhere next TV purchase.
My channels came back all on their own last night.
Mine came back - momentarily - before the wifi had reconnected?
1/25/24 update now it keeps losing some of my antenna favorites, even though I have rescanned and modified favorites it’s losing some major antenna favorites!
Same. As do countless others on here.
Hi Kathleen_H and MrsNut,
Thank you for keeping us in the loop. We understand that you're having issues with your device.
Our team is currently aware of the issue and is undergoing an in-depth investigation regarding it. That being said, would you be so kind as to provide us with the following information? (Note that providing these details isn't necessary if you have already provided one before.)
- Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
- Troubleshooting steps you have taken in an attempt to resolve the issue.
Once a few more pieces of information have been gathered, we will be able to pass them along to the appropriate support team to investigate further. We look forward to hearing back from you.
Sincerely,
Janadee
