Roku Ultra Stuck on bouncing logo
My roku just bounces letters i have tried restart and power off nothing is working
Forum Discussion
My Roku 4K is also stuck on the bouncing logo. I've tried removing all cables / holding the rest button / leaving powered off overnight. The device is plugged in to a wall outlet. I've had the device for 4 months.
I'm just trying to get information on how to return the item under warranty. Please advise.
Thanks
I’m having an identical issue with my Roku. I have tried all the suggestions such as a hard reset, unplugging the power source for several hours (3 days), changed batteries in the remote, replaced the HDMI cord. Nothing. Of course the place of purchase said I missed the window of return. I’m hoping Roku will stand by their product and replace mine.
My model number is 3920X
SN; K428A4893772
Hi Mum2grls.
Welcome and thank you for posting here in the Roku Community!
Thank you for providing information. Rest assured that I have passed along your concern and details to our Support team. They will follow up and assist you with this. In the meantime, your patience and understanding is very much appreciated.
All the best,
Carly
