Roku Ultra Stuck on bouncing logo

Greeting degranny, 

Welcome to the Roku Community. 

What Roku model device do you have? Could you tell us how are you powering your Roku device? Is it connected to the USB port of the TV or to a wall outlet? In some cases, the USB power provided by the TV is not sufficient to power the device. Even though your Roku device may appear to be working, running with insufficient power can lead to instability, crashing, and other unpredictable behavior.

Using the included power cord and power adapter, we suggest plugging your Roku into a working power outlet in the wall. Powering it through a power outlet in the wall has the additional advantage that your Roku player will be up running faster than it would be connected to a TV.

Keep us posted on how it goes. 
 

Regards, 
Nimfa