Thanks to Dan. After many, many tries to advance beyond the bouncing logo, I read Dan's comments regarding pressing the small reset button - holding it down for min. 30 seconds - and it worked.
The message came up to pairing the remote and I was on my way. Well done Dan.
KenS777
I have an Ultra 2019, just 3 months out of warranty now that is stuck on the bouncing logo. Tried all the above mentioned tricks but no change.
When I press reset button down the light flickers after just 5 seconds and then the bouncing logo just re appears even though I am holding it down for at least a minute… like the factory reset function is not taking. Also tried new hdmi cable, different hdmi input on tv, removing other tv inputs, resetting network router and even talked nice to the Ultra ! Lol There is nothing in the micro sd or USB slots…any ideas out there? Any help is much appreciated.
Muskydru wrote:
When I press reset button down the light flickers after just 5 seconds and then the bouncing logo just re appears even though I am holding it down for at least a minute… like the factory reset function is not taking.
It takes a minimum of 30 seconds pressing the reset button, not one second less and without releasing the button at all. If you are certain you've done that, and the player won't perform the factory reset, then I'm afraid there's something defective with it. It's unfortunate, but sometimes electronics fail far sooner you would expect. I have a 10 year old Roku that still works, but it's unusable because of its age. I had an Insignia Roku TV that failed when I brought it home, but Best Buy immediately replaced it and that one is still working 5 years later.
