Forum Discussion

JMW22's avatar
JMW22
Binge Watcher
6 months ago

Roku ultra remote pausing and fast-forwaring by itself

-The remote is fully charged. -The unit is not that old. -There is nothing wrong with the internet connection. -This mainly happens when streaming programs from streaming channels like HBO Max,...
app playback
RokuTakashi's avatar
RokuTakashi
Community Moderator
6 months ago

Hi, JMW22 

Thanks for reaching out.

I understand that you've encountered an issue with your Roku Ultra's remote that pauses and fast-forwards. I'm here to gather additional info so we can take a closer look.

Share with us the information below.

  • When did you first encounter the issue?
  • Have you tried any troubleshooting steps?
  • What is your current software version?

You can also add some helpful info that will help us further review the issue.

Keep us posted.

Thanks,

Roku Community Team