Forum Discussion

DeVoSr's avatar
DeVoSr
Newbie
2 years ago
Solved

Roku Ultra is Overheating consistently

The last few nights I've been getting the message that my Roku, model 4670x, is overheating. Usually, I ignore it because it doesn't repeat, but the last few nights I've gotten several messages. The ...
app playback
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hello JDrok,

    Thank you for your post in the Roku Community!

    If your Roku streaming player is placed in a confined space, especially alongside other electronics, it may overheat.

    Here are some troubleshooting steps to follow:

    1. Carefully unplug the power cable from your Roku player and allow it to cool down.
    2. Make sure to place your Roku player in a cooler spot and avoid placing it:
      - Inside a cabinet or closed space
      - On top of other electronic devices like cable boxes, routers, or receivers
      - In direct sunlight
    3. Wait for your Roku player to cool down for at least 10 minutes. Once it's cooled, plug the power cable back in and wait for the Roku player to turn on. If you still see the overheating message or the Roku player shows a solid red light, immediately unplug the power cable.
    4. Repeat step 3 one more time.

    Please follow these steps and let us know if this resolves the issue you're experiencing.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi robert8876s,

    Thank you for posting here in the Roku Community!

    It is pretty common for your device to generate heat during operation. Still, if you receive a notification about overheating on the display, there are several steps you can take to resolve the issue.

    For more information, visit our Support page here: 
    'What should I do if the red light is on or I see a "Your device is overheating” warning?'

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Hi, Community Users,

    Welcome to the Roku Community!

    We really appreciate you reaching out to us about your experience with your Roku device. We want to help you out, so let's try to figure out how you're powering your device, as this could be causing the issue. It's possible that insufficient power might be the issue. If you're currently using the TV USB port to power the device, please try plugging it directly into a wall outlet and giving it another go. Let's see if that helps!

    For more troubleshooting please visit our support page here: What to do if the red light is on or you see a “Your device is overheating” message.

    Note: If this has been happening too often, please report back here and share the device's serial number, which can be found by navigating to Settings > System > About.

    Thanks,
    Jharra

Mozzilla's avatar
Mozzilla
Reel Rookie
12 months ago

Same here. bought our Rokus in 2020. The Ultra started overheating earlier this year and keeps doing it. As customers we should not have to make changes to the device to help such a dangerous flaw. I was just about to order a new Ultra or even a Streambar Pro, but then decided to see first if others have the same problem. Voila...it is a very common occurrence. So now we have to unplug our Rokus to avoid a disaster? Will it take a house fire before Roku will do something to remedy this problem? With the current documentation such a disaster could become very costly for the company. 
I don't understand the attitude that there has not been done ANYTHING but give us the same recommendations that are worthless and that we all have tried repeatedly. I was going to buy Rokus for family members for Christmas, but I'll be d***** if I put anyone in danger of having a device or house fire. I am very disappointed because I love our Roku Ultra and Express, but if there is no remedy, we will buy something else in the near future. Having to unplug daily or make physical changes are both unacceptable solutions. 

Gatorgogo's avatar
Gatorgogo
Binge Watcher
12 months ago

I've been getting the overheating warning too.  Seems to happen more when watching Netflix or Disney+.

I just installed something to lift the Roku Ultra up so air can circulate all around it - we'll see if that helps or not.  The Roku is not in an enclosed space.  

Model 4670X - Roku Ultra

Software Version - 13.1.4 Build 1512-46

 

 

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    12 months ago

    Hi, Community users.

    We appreciate you for providing the information that we have requested in this thread?

    Please be advised that the details and your concern have been forwarded to the appropriate Roku team who's working on the issue at the moment. Further developments will be posted in this thread as an update on the issue.

    Your patience and understanding are greatly appreciated in the meantime.

    Best wishes,
    Kash

  • Hobbipro's avatar
    Hobbipro
    Newbie
    12 months ago

    Another user here reporting a Roku Ultra has been experiencing the overheating warning as of a few weeks now. It seems totally random, I can be streaming a YouTube video, or watching something on Amazon Prime, and it will give a overheating warning. And then other times it works perfectly, and will stream for hours. I was going to go buy another one, thinking mine was defective, but now not so sure it is.